| What is Service Delivery Review? |
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Service Delivery Review (SDR) is an evaluation process in which a specific municipal service is systematically reviewed to determine the most appropriate way to provide it. The SDR process focuses on setting priorities and where possible reducing the cost of delivery while maintaining or improving services and service levels. It’s all about making informed strategic choices.
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| What Does Service Delivery Review Involve? |
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Service delivery review involves asking ten questions about service improvements and expenditure management:
1. Do we really need to continue to be in this business/service? 2. What do citizens expect of the service and what outcomes does council want for the service? 3. How does current performance compare to expected performance? 4. Do the activities logically lead to the expected outcomes? 5. How is demand for the service being managed? 6. What are the full costs and benefits of the service? 7. How can benefits and outputs of the service be increased? 8. How can the number and cost of inputs be decreased? 9. What are the alternative ways of delivering the service? 10. How can a service change best be managed, implemented and communicated?
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| Why do a Service Delivery Review? |
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The service delivery review will assist Council in understanding the community implications and impacts of potential changes to services and programs offered to the public. The review will also provide an opportunity to review current practices to ensure services and programs are sustainable, both financially and in terms of the environment. The review will also ensure the Municipality of Greenstone is aware of, and compliant with, its legal obligations' in specific service areas. |
| Schedule of reports and completed SDRs |
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2023 Q3 Transit - June 26, 2023Leases and Agreements - June 26, 2023 Recreation Programming - July 10, 2023 Building Services - August 14, 2023 Campgrounds and Marina - September 11, 2023 Winter Control - September 25, 2023 2023 Q4 2024 Q2 Library Services - April 8, 2024 Fire Suppression - May 13, 2024
2024 Q3 Cemeteries - September 9, 2024 Economic Development - September 9, 2024 Service Agreements and Partnerships - September 23, 2024 Greenspace - September 23, 2024
Revenue Collection - November 12, 2024 Fire Education and Prevention - November 25, 2024 Adult and Transitional Support - December 9, 2024 Airports - January 13, 2025 Waste Management - February 24, 2025 Storm Water Management/Storm Sewers - March 24, 2025 |
| How can I get involved? |
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