Service Delivery Reviews

Service Delivery Review (SDR) is an evaluation process in which a specific municipal service is systematically reviewed to determine the most appropriate way to provide it.

The SDR process focuses on setting priorities and where possible reducing the cost of delivery while maintaining or improving services and service levels.

It’s all about making informed strategic choices.

Service delivery review involves asking ten questions about service improvements and expenditure management:

1.    Do we really need to continue to be in this business/service?

2.    What do citizens expect of the service and what outcomes does council want for the service?

3.    How does current performance compare to expected performance?

4.    Do the activities logically lead to the expected outcomes?

5.    How is demand for the service being managed?

6.    What are the full costs and benefits of the service?

7.    How can benefits and outputs of the service be increased?

8.    How can the number and cost of inputs be decreased?

9.    What are the alternative ways of delivering the service?

10.  How can a service change best be managed, implemented and communicated?

The service delivery review will assist Council in understanding the community implications and impacts of potential changes to services and programs offered to the public.

The review will also provide an opportunity to review current practices to ensure services and programs are sustainable, both financially and in terms of the environment. The review will also  ensure the Municipality of Greenstone is aware of, and compliant with, its legal obligations' in specific service areas.

2023 Q3

2023 Q4
CAO & General Admin - October 10, 2023
Payroll & Benefit Administration - October 23, 2023
Playgrounds - November 13, 2023
Daycare Services - November 27, 2023
Fire Services Fleet Management - December 11, 2023
Public Works Fleet Management - December 11, 2023

Exact dates of the below are yet to be determined:

2024 Q1
Clerks Office
Information Technology
Planning Services 
Public Works
Green Space
Swimming Pool 
Tourism

2024 Q2
Library Services
Fire Suppression
Rebate Programs
Environmental Services
Facility Services
Elderly Assistance

2024 Q3
Corporate Services
By-Law Enforcement
Airports 
Cemeteries 
Community Centres
Economic Development

2024 Q4
Service Agreements and Partnerships
Revenue Collection
Fire Education and Prevention
Waste Management 
Storm Water Management & Storm Sewers
Adult and Transitional Support 

• Review Council Agendas and Meeting Minutes

• Attend Council Meetings in person or virtually

• Subscribe to receive updates from the Municipality

• Communicate with Council

• Ask questions