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Service Delivery Reviews

By July 2025, Asset Management Planning legislation requires municipalities to determine current and future levels of service, the costs associated with that level of service and a plan to fund it. The legislation will, in essence, require municipalities to "live within their own means" by setting levels that are affordable and attainable long term. Not being compliant with this requirement will affect Municipal transfer funding. As well, capital funding programs have been shifting to take into account a Municipality's strategy in closing the asset gap and current state of funding their assets (i.e. the more the Municipality is addressing the deficit, the more likely a funding is to be approved. The less a Municipality is working to close the gap, the less likely they are to be approved for funding).

Council directed staff to undertake Service Delivery Reviews on all Municipal services. The Service Delivery Review (SDR) is an evaluation process in which a specific municipal service is systematically reviewed to determine the most appropriate way to provide it. The SDR process focuses on setting priorities and, where possible, reducing the cost of delivery (to the Municipality) while maintaining or improving services and service levels. At times, service levels may have to be cut.

These reviews will be completed and presented to Council over the next several months.
 

Service Delivery Review (SDR) is an evaluation process in which a specific municipal service is systematically reviewed to determine the most appropriate way to provide it.

The SDR process focuses on setting priorities and where possible reducing the cost of delivery while maintaining or improving services and service levels.

It’s all about making informed strategic choices.

Service delivery review involves asking ten questions about service improvements and expenditure management:

1.    Do we really need to continue to be in this business/service?

2.    What do citizens expect of the service and what outcomes does council want for the service?

3.    How does current performance compare to expected performance?

4.    Do the activities logically lead to the expected outcomes?

5.    How is demand for the service being managed?

6.    What are the full costs and benefits of the service?

7.    How can benefits and outputs of the service be increased?

8.    How can the number and cost of inputs be decreased?

9.    What are the alternative ways of delivering the service?

10.  How can a service change best be managed, implemented and communicated?

The service delivery review will assist Council in understanding the community implications and impacts of potential changes to services and programs offered to the public.

The review will also provide an opportunity to review current practices to ensure services and programs are sustainable, both financially and in terms of the environment. The review will also ensure the Municipality of Greenstone is aware of, and compliant with, its legal obligations' in specific service areas.

2023 Q3
Transit - June 26, 2023
Leases and Agreements - June 26, 2023
Recreation Programming - July 10, 2023
Building Services - August 14, 2023
Campgrounds and Marina - September 11, 2023
Winter Control - September 25, 2023


2023 Q4
CAO & General Admin - October 10, 2023
Payroll & Benefit Administration - October 23, 2023
Playgrounds - November 14, 2023
Daycare Services - November 27, 2023
Fire Services Fleet Management - December 11, 2023
Public Works Fleet Management - December 11, 2023

2024 Q1
Clerk's Office - January 15, 2024
Tourism - February 12, 2024 
Planning Services - February 26, 2024
By-Law Enforcement - February 26, 2024
Public Works - March 11, 2024
Information Technology - March 25, 2024

2024 Q2
Library Services - April 8, 2024
Rebate Programs - April 22, 2024
Fire Suppression - May 13, 2024
Environmental Services - May 27, 2024
Elderly Assistance - June 17, 2024
Facility Services - June 24, 2024

 

2024 Q3
Corporate Services - July 22, 2024
Cemeteries - September 9, 2024 
Economic Development - September 9, 2024
Service Agreements and Partnerships - September 23, 2024
Greenspace - September 23, 2024

 

2024 Q4
Community Centres - October 15, 2024
Revenue Collection - November 12, 2024
Fire Education and Prevention - November 25, 2024
Adult and Transitional Support - December 9, 2024

 

2025 Q1
Airports - January 13, 2025
Waste Management - February 24, 2025
Storm Water Management/Storm Sewers - March 24, 2025

SDR Quarterly survey

The Municipality of Greenstone is performing Service Delivery Reviews (SDRs) on multiple Municipal Services. Residents are asked to participate in these reviews through quarterly surveys so that your opinions can be incorporated into the SDRs. 

Contact Us

Municipality of Greenstone
1800 Main Street, PO Box 70,
Geraldton ON P0T 1M0

Phone: 807-854-1100

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