Complaints | Municipality of Greenstone

We aim to provide you exceptional customer service in the Municipality of Greenstone. From our services, to facilities, to programs, and staff members, we want to know if you are not satisfied. Learn more about our complaint policy and how the complaint process works.

How to submit a complaint

Prior to submitting a formal complaint, please complete the following steps:

Try to resolve your concern with our staff member or department directly
If not satisfied with staff action, please connect directly with the department Manager and relevant Director
3. If the above required steps do not bring satisfaction, a formal written complaint can be submitted by completing a Complaint Form

Complaints can be submitted in a sealed envelope marked confidential to our main office at 1800 Main St in Geraldton Ontario or by mail:

Municipality of Greenstone

Post Office Box 70

Geraldton, Ontario P0T 1M0

Attention: Municipal Clerk

All complaints will be dealt with in a confidential manner according to the Municipal Freedom of Information and Protection of Privacy Act. Information will be collected, used and disclosed in accordance with the Act.

What is a complaint?

A complaint is an expression of dissatisfaction related to a Municipality of Greenstone

Program
Service
Facility
Staff member

A complaint can be submitted when a resident believes that the Municipality has not

Provided a service experience to the customer's satisfaction at the point of service delivery
Provided a response or resolution

What is not a complaint?

A complaint is a not a request for service or to notify the Municipality of Greenstone that a scheduled service was not provided on time.

Please do not use the complaint form if you are

Asking for more information about a Municipality of Greenstone product, program or service

Providing feedback, comments or suggestions to improve a service, program, product or process.

Report a concern

Please use the Report a Concern form to submit issues related to the below topics. They are not considered complaints.

Reporting repair of a street surface
Reporting a burnt out streetlight
Notifying of missed garbage collection
Alert of no water service
Reporting a by-law infraction
Reporting a property standards concern
Reporting an animal concern

Not satisfied with how your complaint was addressed?

If you remain unsatisfied or feel we have not addressed your concern properly, you can register a complaint with the Ontario Ombudsman's Office.