Other Claims

The Municipality has an obligation to provide services that meet a reasonable standard of care. There will be an investigation by the Municipality’s adjusters to determine if the Municipality is responsible for your loss. The adjuster will gather information from you and the appropriate municipal department to assess whether the Municipality would be found legally responsible for your claim.

If it is determined that the Municipality failed to use reasonable care which resulted in your property damage or injury, the Municipality’s adjuster will contact you in an effort to resolve the claim.

If the Municipality’s services were delivered with a reasonable standard of care, the Municipality would have a defense to the claim and your claim will be denied.

Claims involving bodily injury could take longer than property damage claims depending on the seriousness of the injury and whether medical information is required to support your loss.

You are encouraged to submit your claim as soon as possible using the Claim Submission Web Form.

For more about the claims process in general, please visit Make a Claim Against the Municipality.

If Your Claim is Denied

If records show that service levels and a reasonable standard of care were met, your claim will be denied. The Municipality’s adjuster will outline the results of their investigation in a letter and provide you with a report that justifies the Municipality’s denial.

If you still wish to pursue your claim after being denied compensation, your next option is to proceed with legal action.

Municipality of Greenstone
1800 Main Street, PO Box 70
Geraldton, ON P0T 1M0

Phone: 807-854-1100